> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valued.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Muting a Customer

> Mute a customer to stop them appearing in the prioritization lists.

After reaching out to a customer muting them allows you to remove them from the priority lists. This prevents you, and others, reaching out to the same customer for a period of one week. Returning a customer to the prioritization is as simple as un-muting them from their details page.

## Muting a Customer

### Retention

1. Browse to the Retention page
2. Click the speaker icon to the left of the customer name

![Retention page: mute a customer](https://mintlify.s3-us-west-1.amazonaws.com/valued/images/mute/mute-from-retention.jpg)

### Customer Detail

1. Browse to the customers detail page
2. Click the speaker icon in the top right of the page to mute or un-mute the customer

![Customer detail page: mute](https://mintlify.s3-us-west-1.amazonaws.com/valued/images/mute/mute-from-detail.jpg)