Muting a Customer

After reaching out to a customer muting them allows you to remove them from the priority lists. This prevents you, and others, reaching out to the same customer for a period of one week. Returning a customer to the prioritization is as simple as un-muting them from their details page.

Muting a Customer


  1. Browse to the Retention page
  2. Click the speaker icon to the left of the customer name

Customer Detail

  1. Browse to the customers detail page
  2. Click the speaker icon in the top right of the page to mute or un-mute the customer
Goals and Signals