After reaching out to a customer muting them allows you to remove them from the priority lists. This prevents you, and others, reaching out to the same customer for a period of one week. Returning a customer to the prioritization is as simple as un-muting them from their details page.

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Muting a Customer

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Retention

  1. Browse to the Retention page
  2. Click the speaker icon to the left of the customer name
Retention page: mute a customer

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Customer Detail

  1. Browse to the customers detail page
  2. Click the speaker icon in the top right of the page to mute or un-mute the customer
Customer detail page: mute