After reaching out to a customer muting them allows you to remove them from the priority lists. This prevents you, and others, reaching out to the same customer for a period of one week. Returning a customer to the prioritization is as simple as un-muting them from their details page.

Muting a Customer


  1. Browse to the Retention page
  2. Click the speaker icon to the left of the customer name

Retention page: mute a customer

Customer Detail

  1. Browse to the customers detail page
  2. Click the speaker icon in the top right of the page to mute or un-mute the customer

Customer detail page: mute